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Low pricing is one approach, but it eats away your profit margin. Super-high quality is another approach, but can be hard to deliver if your product is a commodity item, easily available from other sources or vendors. Fabulous service can help a great deal — and it can be done in so many ways! Customer service leadership simply makes sense as a way to deliver distinction. Your CD has been gently taken from our CD Baby shelves with sterilized, contamination-free gloves and placed onto a satin pillow.


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A team of 50 devoted employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle, and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

Standing Out in the Crowd

I hope you had a wonderful time shopping at CD Baby. We sure had a wonderful time taking care of you. I had such a great time reading this note and sharing it here with you as an example of customer service leadership that works. To stand out from the crowd, find a style you like and take it to a whole new level. Leading with excellence prepares you to deliver high-quality work and makes you stand out as a professional. Know your motives. Why do you do what you do? How well do you know your purpose--your why?

Knowing your motivation helps you keep going and makes you easy for others to relate to. Take yourself seriously. Being a entrepreneur, leader, or businessperson requires that you become a master at your craft. It means being competent at the things you do, constantly honing and developing your skills in every way possible. When you take yourself seriously, so do others. Always be of service.


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Being useful, being helpful is an important aspect of making a great impression. Show up with a spirit of empathy and something to give. An attitude of service makes people interested in what you have to offer. Don't make everything about you. Few things are more boring than a self-centered person.

When you met someone make the conversation about them, not you.

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Be interested and engaged; ask questions and listen carefully. Be kind to everyone. Lots of people are only nice to those who can do something for them. Stand out by treating everyone as important and interesting--even those who can do nothing for you in return.

stand out from the crowd | Definition of stand out from the crowd in English by Lexico Dictionaries

Be prepared. When an opportunity turns up, the person who is ready and able to be part whatever needs to happen will always stand out. Be a master collaborator. Be a great team player.

Stand Out from the Crowd

Make others look good and sound good. When you collaborate well, people remember how you made them feel--and when people feel good around you, you stand out. Love yourself. It has nothing to do with ego, but a confidence within you that elevates your relationships with everything else. You'll stand out by being modest but happy with who you are.


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  6. Be inspirational. A passion for life attracts others to you. To stand out and inspire others, you first must be inspirational. Make your life your message.