This was done and we were then given a room which seemed more dated and older than the first room and seemed we had gone back in time. We changed rooms, despite having requested a high floor, we were still kept on the 1st floor and so we went to dinner.
Again, either there is not enough staff to run the place or no one has had training on showing the least courtesy or respect for guests. It was like herding cattle, "you go this way and you are not in a group so go downstairs". No advise on where to sit, not shown where to go and neither were we advised on drink options, even though we had booked half board.
We had no wine or drinks offered and only had the small bottle of water already on the table. No one to request drinks from and the only girl working there seemed more fussed about getting the tables ready for breakfast rather than paying attention to missing items on the buffet or the dining guests. Extremely poor food options, one day there was only hard boiled eggs to choice from together with bacon, the next it was scrambled eggs with bacon, that's all your hot choices. Poor food choices for dinner, fish or beef, other than that a few vegetables, it reminded of a school canteen.
We were willing to put up with the bad attitude of the staff but after the terrible dinner we had we decided to leave. I requested from reception the "Hoja de Reclamaciones" Complaints form as the service was so bad, just complaining to the hotel will not do. I was directed to their Customer Service colleague who sat down with me and listened to the issues and seemed to empathize with me.
She apologised for the bad attitude and tried to remedy the situation by offering to change our room to the 7th floor with a sea view so we would be more comfortable and as way of apology offered a couple of massages in the spa. We accepted as we were prepared to give them another chance.
The explanation given was that it is out of season and that given the prices paid that the service offered is not their usual. POOR EXCUSE, which means that just because the hotel had a lot of Spanish pensioners, they are receiving a sub-standard service because they pay less and so a 4 star service is not provided. Shame on the hotel and the Spanish tourist board for allowing this!
The staff duly changed our room from the 1st floor to the 5th floor, NOT the 7th as promised, while we made use of the Spa. The attitude of some of the staff marginally improved but still most do not even acknowledge you as they walk by and the restaurant staff continued to be as dismissive and rude.
The all facilities like the indoor as well as the outdoor pool close between PM. To use the indoor pool you must use a cap or buy one. Only one device can be connected at a time if you are given a login. Location is great for the beach. However, this is one of the worst 4 star hotels we have ever stayed in and have never found myself in having to give such a negative review but Spanish standards in quality are dropping if this is anything to go by.
La Manga is not all that and out of season is dead and nothing to do.
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Nos tomo mas de una hora para hacer el check in para las habitaciones. Presentation de areas comunales muestran potencial pero las habitaciones son antiguas y no presentables. Hay algunas que parecen estar algo modernas. La comida terrible y tanto el desayuno y cena con muy poca variedad y mejor he comido en un hotel de 2 estrellas. El Spa es muy Bueno y facilidades excelentes. La ubicacion para la playa excelente pero el cierre de las piscinas de pm, incomprensible ya que nadie puede hacer uso de las facilidades a esa hora.
La Manga fuera de temporada es un sitio muerto y todo cerrado. No hay nada que hacer menos la playa. Evitarlo fuera de temporada. Very basic indeed! Food options and quality are poor classic trough food! No kids club of any description. Access to the swimming pool requires purchase of a swimming cap which you can keep; I can't imagine why Galua is much better on all fronts and cheaper. Indeed Entremares makes Galua look like a 5 star hotel.
Visited Easter weekend, we were disappointed: staff very unfriendly, room very basic with uncomfortable beds and curtains that did not close fully.
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We had gill board included; we did not bother with lunch and dinner was always cold! On a positive, beach location is great and pool nice. On the outset, this hotel is average in most areas, average facilities, average location, dated from the outside, but generally good on the inside as most other reviewers state. Regardless of that, for the price and a couple of nights stay you'd probably, like myself book in here with all good intentions and knowing what to expect, my advice - DON'T DO IT!
We booked on booking. Spa Facilities - I booked for a Sunday and its closed. This is NOT mentioned online, and disappointing when there are so many other hotels in the area to pick from. So when the spa facilities are closed - where do you go Swimming Pool - We walk down to use the pool and are told we need to pay 5 Euro's to use the pool, plus 3 Euro's for a swimming cap - each!!!
It felt like someone was onto a scam. We go to reception, incensed, and get told the 5 Euro fee is a lie, but 3 Euro's each is required but only in cash payment, it cannot be added to the room like drinks and all the other various expenses at the hotel. As a hotel guest, all you want is a hassle free stay with no hidden costs, and transparency from the staff and management, this hotel sadly falls down in all these fundamental areas. Flights Vacation Rentals Restaurants Things to do. Tip: All of your saved places can be found here in My Trips.
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Log in Join. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2. Show Prices. Like saving money? We search up to sites for the lowest prices. After 10th of september, the water and wine were free of charge, but for us this was quite minor bonus More Show less.
Date of stay: September Trip type: Traveled with family. Thank Olga32rus. See all 1, reviews.
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Nearby Hotels. Aparthotel La Mirage. View Hotel. Free Wifi. Torres Gemelas. Los Delfines. Las Gaviotas. Olympia Center. Hotel Club Martinique. Ipanema 4. Isla Grosa. Cavanna Hotel. Breakfast included. View more hotels in La Manga del Mar Menor. Reviews 1, Write a Review. Filter reviews. Traveler rating. Excellent Very good Average Poor Terrible Traveler type. Time of year.
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Language All languages. All languages. English Spanish 1, Portuguese Pruebe las siguientes sugerencias:. No se ha comprobado que exista una pastilla que prevenga el envejecimiento o mejore la memoria. Tome en cuenta estos consejos al preparar o guardar los alimentos en su casa. Disponible en www. Para comenzar, seleccione una actividad que le guste. Esto puede reducir el peligro de lastimarse cuando haga ejercicios de estiramiento o de calentamiento.
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